Frequently Asked Questions
The phone lines were disrupted. We regret the inconvenience caused to you. You can drop us a message and our customer service representative will connect with you.
Want to know about the order status or inquire about the product? Give us a call at +971 50 728 50 60 or drop an email at email@example.com.
In case the customer service representative does not satisfy you, we will appoint Chief Manager-Customer Service to resolve your issues. He will take 1 day to review the dispute and respond.
You can place the order online through our portal www.souq-me.com.
Unfortunately, you cannot modify the order after you have placed it. The addition or the removal of the products is not possible. However, you can cancel the order and place a new one.
Once you have placed the order, you cannot change the delivery address. However, you can cancel the order and place a new one with the preferred address.
You are requested to speak to the courier boy in this regards. Packaging and delivery from our end is always on time.
It generally takes a period of 2-5 days to process the order and dispatch it.
Once you place the order, you will be given a confirmation message and an e-mail with the details of the products.
Yes. You can cancel the order.
Yes, you can get a refund for the orders if it satisfies our normal terms and conditions.
You can check the order status online. If in case, it has not been despatched you can cancel the order. Post the dispatch, we do not accept complete cancellation. You can deny the acceptance of the products and will have to pay the amount. You can then later shop for the products of your choice.
In case, I am not satisfied with the products purchased after receiving the delivery, what can I do for it?
If you do not find the products satisfactory as described, you can get the products exchanged within a period of 15 days or so.
Unluckily, there is no such option. You will have to place a new order.
Some of the popular payment methods that we accept are: Credit Card Debit Card Net banking Cash-On-Delivery
In case, the payment is a failure and still, the account gets debited, the payment will be credited back within 7 business days.
We complete all our order deliveries from Monday to Saturday except National and State Holidays.
We do provide refund facilities. But with certain products. However, customers can place their requests to exchange items too. The process will take a minimum of 3-7 days.